Delay in Subscription Charges
Minor incident
Production Environment
- Production: Subscription Manager
2018-02-06 00:05 PST
·
0 microseconds
Updates
Retroactive
December 4, 2020 · 01:16 PST
The subscription job failure lead to 24 hour delay in processing some subscriptions in our system. The BlueSnap Operations team reset the job which allowed it to catch up and process all delayed subscriptions
Root cause is still under investigation by the IT team Operations added additional alert to detect the issue in case of future occurrence
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