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Service Interruption in Reporting Module

Minor incident Production Environment - Production: Reports
2018-04-29 20:30 PST · 15 minutes

Updates

Retroactive

Notes:

  • During the incident window, reports were not accessible in the Merchant console.
  • The issue was mitigated and all services are up and running.

Root cause:

  • High demand resulted in resource exhaustion in the Reporting Services infrastructure.

Corrective Action:

  • Additional resources have been allocated to the reporting infrastructure to handle the unusual demand peak.
December 4, 2020 · 01:59 PST

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