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Acquiring bank experiencing connectivity issues

Major incident Production Environment - Production: Web Services (API) - Production: BuyNow Hosted Pages
2020-08-20 22:00 PST · 4 hours, 10 minutes



One of our acquiring banks was having connectivity issues causing 400 error responses for some transactions in both Sandbox and Production.

  • The acquiring bank acknowledged a technical failure on their end and is currently working on identifying the root cause.
  • Any merchant boarded to a failover acquiring bank was not impacted.
  • Impacted merchants saw declined transactions with a status code of 400 and an error description of GENERAL_PAYMENT_PROCESSING_ERROR”,”code”:”14002”,”description”:”Transaction failed because of payment processing failure.: General system failure”
December 4, 2020 · 03:33 PST

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